LEADING IN A TIME OF CRISIS

Duration: 3 hrs.

Date: July 3 

Time: 9 a.m. - 12 p.m. 

Cost: $12,000

 

Target Group:  Managers, Team Leaders, Supervisors, Other Potential Leaders

 

Course Summary: This training course will help leaders to build a resilience that emphasizes the competencies, employer care and customer confidence, supply chain management and stakeholder support in an atmosphere of crisis and uncertainties. 

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Course Outline:

• Design from the Heart ... and the Head. 

• Put the Mission First

• Resilient Leaders Take Decisive Action with Courage

• How to Own the Narrative

• Embracing the Long View

• How to Push Performance and Not Process

• Setting Command Center or Consistent Communication

• Focus on Building New Teams

• Understanding Emotional Intelligence, Managing Post-Traumatic Growth

• Collaborative Problem-Solving

• Resilient Leaders Manage Conflict Resolution

 

IMPROVING BASIC ACCOUNTING SKILLS                      

 

Duration: 9 hrs.

Date: July 13 - 15, 2020

Time: 1 p.m. - 4 p.m. 

Cost: $25,000

 

Target Group: This course aims to build and solidify one's knowledge of the fundamentals which are vital in pursuing higher accounting studies, in building a career in accounting, or in managing a small business; a primer for beginners and a refresher for those who already have an accounting background.

 

Course Summary: This basic accounting course gives you an understanding of the basic accounting principles, transactions, and operations. Each section has many examples of real business transactions and even sample ledgers and financial statements to help you understand the concepts.

 

Course Outline:

• What is Accounting?

• What is the Purpose of Accounting?

• The Accounting Process

• Accounting Transactions

• Source Documents

• Recording in Original Books

• Posting to the Ledger

• Preparing the Trial Balance

• Basic Financial Statements

• Types of Financial Statements

• Accounting Data and Record Keeping

• End of Period Adjustments

• Preparation of Trading Account and Profit and Loss Account

 

PERSONAL BRANDING: BOOSTING YOUR PROFESSIONAL IMAGE  

 

Duration: 3 hrs.

Date: July 16, 2020

Time: 9 a.m. - 12 p.m. 

Cost: $12,000

 

Target Group: Professionals, Entrepreneurs, Business owners and for anyone who wants to 

skyrocket their credibility and make sure you are giving off the right impression to have the best chance at attracting valuable clients or landing a promotion you deserve.

 

Course Summary: A warm, caring atmosphere in which participants are strengthened to discover themselves so as to generate a distinct brand that successfully communicates their ethics and professional gifts while representing their business. 

 

Course Outline:

• Defining Your Strengths

• Controlling and Developing Your Image: It Takes a Commitment

• Personal and Professional Influences: Corporate and Personal Integration

• Sharpening Your Brand

• Appearance Matters: First Impressions

• Dress for Success

• Have an Objective and promote

• Social Media

• Brand Management During a Crisis: Caught in a Bad Spot?

• Be Bold: Think Outside the Box

• Fail. Learn. Repeat

 

INTRODUCTION TO G.O.J. PROCUREMENT PROCEDURES

 

Duration: 6 hrs.

Date: July 16-17, 2020

Time: 1p.m. – 4 p.m. 

Cost: $20,000

 

Target Group: The programme will aid those aspiring to become procurement professionals and those who monitor, evaluate and give oversight to the procurement process.

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Course Summary: This course outlines the procedures and methods for Public Officers engaged in planning and managing the procurement of goods, works and services on behalf of the Government of Jamaica (GoJ), in accordance with its policy on Public Sector Procurement.

IMPROVING CUSTOMER SERVICE and TELEPHONE TECHNIQUES 

 

Duration: 3 hrs.

Date: July 17, 2020

Time: 9 a.m. – 12:00 p.m. 

Cost: $12,000

 

Target Group: Administrative Assistants, Clerical and Customer Service Representatives, Front Desk Personnel, Telephone Operators, Secretaries and Receptionists.

 

Course Summary: This interactive session teaches you to courteously answer the telephone, 

transfer calls, deal with rude and irate customers, and the reasons for the different types of behavior of your customers. You will effectively apply good communication skills including pronunciation and enunciation. Much more to learn.

 

Course Outline:

• The Role of Customer Service Personnel

• Understanding the Job and Understanding Self (Personality, Grooming, Self Evaluation & 

     Motivation, Efficiency & Loyalty)

• The Communication Process

• Principles of Internal Communication 

  • Speech Dynamics   

  • Body Language

• Telephone Techniques

• Serving the Customer 

           - Dealing with Enquiries and Requests

           - Dealing with Irate and Rude Customers

• Achieving Internal and External Customer Satisfaction 

• Follow up Service

 

RECORDS MANAGEMENT AND TECHNOLOGY        

 

Duration: 6 hrs.

Date: July 20 – 21, 2020

Time: 9 a.m. – 12 p.m. 

Cost: $20,000

 

Target Group: Personnel who are in the area of Records Management including both Public and Private Sectors

 Course Summary: To enhance participant’s record keeping skills and to highlight new trends of record keeping in a rapid changing technological world

 

Course Outline:

• Records Management Principles (Receipts, Filing System etc.)

• Records Management Policies and Procedures

• Records Management Guidelines

• Vital Records

• The Role of the Registry in Records Management

• The Electronic Records Management

• Retention Considerations

• Compilation of Classifications Systems

 

INVENTORY AND PURCHASING MANAGEMENT          

 

Duration: 9 hrs.

Date: July 20 – 22, 2020

Time: 1 p.m. – 4 p.m.

Cost: $25,000

 

Target Group: Retail and Wholesale Establishments, Manufacturing Companies, Government Agencies, and other establishments. Purchasing Officers, Stock Clerks, Store Supervisors and Accounting Clerks.

Course Summary: To provide an understanding of the techniques that will assist companies to implement and develop effective inventory control systems.  To improve the participant’s purchasing skills and ensure efficiency in the procurement of goods for their business.

 

Course Outline:

• The Purchasing Function 

• Impact of Impulse Purchasing

• The Buying Process

• The Impact of Colours and Buying Behaviour

• Stock Valuation 

• Stock Control 

• Classification and Coding 

• Material Handling and Stores 

• Using the Computer in Stock and Inventory Control

 

COACHING, MENTORING AND VIRTUAL TEAM-BUILDING  

 

Duration: 3 hrs.

Date: July 27, 2020

Time: 9 a.m. – 12 p.m 

Cost: $12,000

 

Target Group: Training Specialists, Anyone Who Supervises Team Leaders, Line Supervisors, Personnel Managers, Department Heads. 

Course Summary: Engaging remote employees through coaching and mentoring.  

 

Course Outline:

• Building Trust and Intimacy in a Virtual Work Environment

• Coaching and Mentoring Your Virtual Team

• Inspiring Them to Reach High and Succeed

• Polishing Your Leadership Skills

• Self- Management

• Becoming a Team Leader Famous for Results

• Dealing with Team Conflicts

• This is the Emerging World

 

ACHIEVING EXCELLENCE THROUGH HIGHER EMOTIONAL INTELLIGENCE

 

Duration: 3 hrs.

Date: July 28, 2020 

Time: 1 p.m.- 4 p.m.

Cost: $12,000

Target Group: Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

Course Summary: Emotional Intelligence (EI) is becoming the key differentiator in achieving excellence in individual and organizational engagement, product innovation, and customer experience. It is the critical skill your organization needs to develop in its workforce in order to survive and thrive in the continuing technology revolution we are facing over the coming decades.

 

Course Outline:

• Benefits of Having Higher Emotional Intelligence

• Practising Emotional Intelligence and its Impact on Professional and Personal Life

• Using Emotional Intelligence in a Time of Crisis

• Communicating Effectively to Achieve Results

• Managing Your Emotions and That of Others at the Workplace

• Words and Lessons from the Wise – Putting Them into Practise

• Disagreeing Constructively

• Personality Analysis

 

CRISIS MANAGEMENT   

 

Duration: 3 hrs.

Date: July 29, 2020 

Time: 9 a.m. – 12 p.m 

Cost: $12,000

Target Group: This course is for all employees including corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. Both novices and experienced personnel will benefit greatly from this course.

Course Summary: Unexpected events occur frequently at the workplace. This course offers the basics in identifying, preventing, and controlling crisis situations. Crisis management basics, from preparation to training and compliance are discussed.

Course Outline:

• Identifying a Crisis

• Crisis Management Basics

• Establishing a Crisis Management Team

• Emergency Response Scenarios

• Common Crisis Management Plan Weaknesses

• Contingency Plans

• Damage Control

 

SUPERVISORY MANAGEMENT TECHNIQUES     

 

Duration: 6 hrs.

Date: July 29 - 30, 2020 

Time: 1 p.m. – 4 p.m. 

Cost: $20,000

 

Target Group: First line Managers, Supervisors and Prospective Supervisors

Course Summary: This course provides an understanding of the intricacies of supervising others. Participants will learn about setting expectations for those working under their supervision. 

Course Outline:

• Engaging Line Staff 

• Delegating, Coaching and Counseling

• Role of the Supervisor in Communicating

• Motivation

• Leadership and Professionalism

• Principles of Effective Supervision

• Problem Solving and Decision Making and more…

• Principles of Management

• Team Building

 

MINUTE WRITING SKILLS                                       

 

Duration: 6 hrs.

Date: July 31, 2020 

Time: 9 a.m. – 4 p.m. 

Cost: $15,000

 

Target Group: Anyone who takes meeting minutes, those new to taking minutes, as well as those who have experience taking minutes but would like to hone their skills.

 

Course Summary: The ability to transcribe minutes of meetings is a vital, but difficult skill. Learn how to take precise records of meetings and turn them into accurate minutes. We’ll show you how to boost your listening and memory skills. Learn how to prepare for meetings, the importance of the agenda. 

 

Course Outline:

• Objectives of the Meeting

• Definition of Minutes and Purpose 

• Agenda

• How Best to Organize Yourself: Before/ During/ After the Meeting 

• Role the Minute Taker Plays in the Process 

• Note- Taking Skills: Summarizing

• Developing Your Short-Hand

• Listening Skills: Evaluating Your Listening Strengths 

• Exercises to Enhance Listening Skills

• Making the Most of Available Tools

 

 

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