GENERAL COURSE LIST
ACCOUNTNG
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Basic Accounting Skills
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Preparing a Budget
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Payroll Management
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Auditing and Investigation Strategies
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Procurement Management
ADMINISTRATIVE
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Twelve Week Administrative
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Development Skills for the Administrator
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Certified Professional Secretary CAP (coming soon)
COMMUNICATION SKILLS
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Effective Communication Skills
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Corporate Communication Skills
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Mechanics of English
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Business Writing
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Minutes Writing and Note Taking Skills
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Effective Proposal Writing
FLEET MANAGEMENT
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Fleet Management
HUMAN RELATIONS AND RESOURCE MANAGEMENT
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Fundamentals of Human Resource Management
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Improving Customer Service and Telephone techniques
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Improving Customer Relations and Team Spirit
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Labour Laws and Industrial Relations
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Stress Management
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Human Resource Compensation and Industrial Relations
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Time Management
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Coaching, Mentoring and Team-building
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Interviewing and Selection Techniques
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Training of Trainers Workshop
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Effective Public Speaking
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Conflict Management
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From Competent Managers to Effective Leaders
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Delegating For Effectiveness
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Dynamics of Training and Development
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How to Function in the New Workplace
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Improving a Team
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Managing your Energy
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PRODUCTION AND INDUSTRIAL MANAGEMENT
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Inventory and Purchasing Management
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Workplace Occupational Health and Safety
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Warehouse Packaging and Operations
SALES AND MARKETING MANAGEMENT
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Sales and Marketing Techniques
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Effective Telemarketing
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Market Research Technique
SUPERVISORY AND GENERAL MANAGEMENT
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Writing Policies and Procedures
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Work Etiquette and Professional Development
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Polishing Your Professional Image
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Records Management and Technology
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Technical Report Writing
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Supervisory Management Techniques
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Report Writing
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Appraising Employee Performance
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Assertiveness Training for the New and Prospective Supervisor
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Conducting Root Cause Analysis
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Disciplinary Action and Grievance Procedures
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Evolution of the Office Manager
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Events Planning and Implementation
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Executive Assistant Management
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Performance Management
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Transition From Staff to Supervisor